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GENERAL TERMS AND CONDITIONS / TERM OF SERVICE

GENERAL
This booking reservation service is operated by A&A Plaza hotel, Puerto Princesa City, Palawan, Philippines. All services offered are legal, including online reservation, quoted selling rates, transaction via internet, banking or other ways determined by A&A Plaza Hotel. Responsibility is taken for all reservations made via A&A Plaza Hotel website and payment made from and for its services.

Hotel rental rates are quoted, per room and per night basis. Breakfast and land transfers are included unless otherwise stated in the service. Extra or additional Person is subject for a day surcharge plus service charge. Check-in time is after 2:00pm and check-out time is 12:00 noon on the day of departure. Late check-out or day use of your room is available until 6:00pm, price of 50% off room rate.

PROCEDURE OF RESERVATION
All reservation will be acceptable either through email, online booking, phone by giving the full booking details, mode of payment and booking request, when it is confirmed were going to send booking confirmation with agreement for the mode of payment with option date. The hotel requires one (1) night room accommodation as depopit/reservation fee. Upon check in, a photo identification and/or credit card are required. All special requests are subject to availability. Special requests cannot be guaranteed and may incur additional charges. Your credit card will also serve as guarantee, and the full payment can be done upon arrival at the hotel, Your card will only be charged if you fail to show up after signing the Booking Confirmation.

TERMS OF PAYMENT
All rates for Accommodation and Functions at A&A Plaza Hotel are quoted in Philippine Peso (Php); however, if the guest wants to pay in Dollar were going to convert and it is depend on the bank exchange here in the Philippines. We also accept credit card like Visa, Master Card, JCB, American Express and we also accept online payment via Paypal, YesPayment. Merchant name that will appear on your credit card statement is "A&A Plaza Hotel-Palawan". Note: We are not accepting travellers cheque.

CANCELLATION
In case of last minute cancellation of booking, less than fourteen (14) days prior to your scheduled arrival, a fee equivalent to first (1st) night room accommodation shall be debited to your account. No show guest/s will be charged 100% fee of the booking. Deposit payments are non-refundable. Cancellation is free of charge provided you adhere to the notification period stated in the hotel's cancellation policy.

TRANSFERS
Upon arrival at Puerto Princesa City Airport, an Airport representative will meet and assist guest from Airport to Hotel and vice versa. Please inform us of your flight details.

REFUND
The refund will be made through bank transfer or through your credit card, depending on the original method of purchase. Additionally, although A&A Plaza Hotel will instruct the bank to handle the crediting process immediately upon notification of cancellation, it could take from 15-45days for the actual crediting to take place, depending on your Bank's practice.

FRAUD PREVENTION
A&A Plaza Hotel requires some credit card details in order to guarantee your reservation. As such, we will be needing your credit card information directly when your booking is made and we may verify (i.e. pre-authorize) your credit card as well. For safety purposes, we are not accepting third party booking (using other credit card's name). Furthermore, upon checkin credit card must be presented with a valid id and with a holder's signature. The name that appears in the credit card should match the identification of the user.

COMMUNICATION
As we communicate mostly through email, phone and facsimile, please make sure to give the correct details. We are commited to response within 24 hours, but may take longer depending on traffic / volume of transaction received.

ADDRESS
National Highway cor. Wescom Road, Puerto Princesa City, Palawan 5300, Philippines
Tel Nos. (+6348) 434 (AAPH) 2274, 434-368 to 1371
Email : frontdesk@aaplazahotel.com and sales@aaplazahotel.com
Website : www.aaplazahotel.com
YM : aaplazahotel
Skype : fo1.aaplazahotel

Online Booking website:
DirectwithHotels.com

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